Join the most recognizable hotel brand
in virtually every region of the world.

Food and Beverage Supervisor

Location:
AU - Sydney
Date Posted:
25/11/16 22:30
Company Name:
Hilton Hotels and Resorts
About Hilton Hotels

Our team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.

About the role

In your new role as Food and Beverage Supervisor, you will oversee F&B operations during the Hilton Breakfast service period, and be responsible for engaging with our guests, supervising and supporting your team with daily activities, and ensuring brand service standards are met to the highest quality. You will be a morning person who enjoys early starts and having your afternoons free. Reporting to the Outlet Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment.

Duties/responsibilities

* Supervise the team, ensuring that brand standards are met and guest expectations are exceeded

* Train and develop team members, ensuring they maintain a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities

* Understand menu content, any menu changes, and promotional activities

* Get to know regular guests and their preferences so that their needs can be anticipated

* Responsible for a range of service styles during breakfast, including continental breakfasts, full buffet breakfast and a la carte service

* Be comfortable communicating with guests and ensuring that they are served quickly and efficiently in a way that they enjoy at the very beginning of their day

* Receive orders and serving customer requests completely

* Efficiently managing the proper settlement of all customer accounts

* Keep your service area clean, tidy, and well-prepared

* Answer guest queries in a polite and helpful manner

* Create 9/10 and 10/10 guest experiences as measured by SALT in all interactions with our guests.

Skills/requirements

* A morning person, available from 5:30am

* A degree or diploma in Hospitality, Hotel Management or equivalent Food and Beverage experience

* RSA - must hold a Responsible Service of Alcohol Certificate

* Friendly, positive, energetic disposition

* Committed to delivering exceptional guest service

* Flexible, reliable, and responsive to a range of work situations

* Prepared to manage a variety of customer types, inquiries, and complaints

* Previous food hygiene experience

* Electronic ordering systems experience

* Cash handling experience

* Fluent in the English language in order to communicate professionally with guests and team members

* Demonstrated ability to resolve problems and conflict, and work efficiently under pressure

* Well-presented, organised and calm personality

* Your service philosophy will be to fill the earth with the light and warmth of hospitality by bringing the Hilton Values to life in your everyday actions

It would be advantageous for you to demonstrate the following capabilities:

* Experience in a Food and Beverage Supervisory role, or strong experience in an F&B service role, preferable within a hotel environment

Culture and benefits

Our team are responsible for living up to our brand promise of 'ensuring that every guest feels cared for, valued and respected' we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision 'To fill the earth with the light and warmth of hospitality' - to our values of 'Hospitality', 'Integrity', 'Leadership', 'Teamwork', 'Ownership' and 'Now'. As a Hilton team member you can expect to receive;

* A competitive industry wage and generous annual leave benefits

* Team member only discount - global Hilton room rates

* Discounts of up to 25% on products and services in participating Hilton outlets

* Access to Hilton University training, offering more than 3000 learning programs

* Career development planning and opportunities


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

Job Categories
Waitress/Waiter
Property
Hilton Sydney
Entry Level Position
No