Sodexois seeking anEnvironmental Services/Custodial Operations Managerfor Washington Adventist Hospital located in the Takoma Park, MD. Washington Adventist is an integrated health care system serving a diverse patient and customer population in Takoma Park, MD. Washington Adventist is a 250-bed acute care facility providing both laundry and housekeeping services.
This Environmental Services Operations Manager will lead, develop and train a team of Sodexo & hospital employees with an emphasis on client satisfaction at all times. Some responsibilities will include, implementing and maintaining Sodexo programs, policies and procedures, training, scheduling, driving patient/customer satisfaction, conducting quality assurance inspections, safety audits, and overseeing projects to a Sodexo Standard of Excellence.Must have strong leadership communication and accountability skill set and drive operational excellence and perfomance.
The ideal candidate for this position will have previous management experience in Environmental Services in a hospital or healthcare setting along with exceptional communication and strong knowledge of MS Excel, PowerPoint and Word.Sodexo experience is a plus.Must be able to drive HCAHPS results to a high level and understand ENGAGE patient satisfaction process. Having a working knowledge with TRAKKAR and financial systems is a plus.
Number two position at the account with responsibility for all operations. Assumes GM's responsibilities and authority in his/her absence. Supervises managers. Maintains customer satisfaction and good public relations.