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Bar Waiter/Waitress FT

NL - Rotterdam
Date Posted:
19/11/16 22:30
Company Name:
Hilton Hotels and Resorts
The Hilton Rotterdam is located within walking distance of Rotterdam's major conference locations, central railway station and shopping areas. Our facilities include Roots that offers a place to lunch, dine and relax.

Hilton Hotels & Resorts is one of the most recognized names in the industry. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travellers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member at Hilton Rotterdam. Because at Hilton Hotels & Resorts we promise an exceptional Guest experience every time.

As a Bar Waiter, you are responsible for running the bar and providing drinks as requested in an efficient manner and according to proper procedure and bar regulations.
Specifically, you will be responsible for performing the following tasks to the highest standards:

* Ensure a consistent and convincing standard of service and maintain all the service standards (Brand Service Standards) and Hilton Policies.
* Is responsible for ensuring that the service sequence runs as defined by the F&B Manager.
* Ensuring all tables receive their drinks and food as requested.
* Showing complete awareness of all drink and food menus and readiness to explain and recommend food and drink contents.
* Masters the basic knowledge of cocktails and spirits.
* Ensure operational knowledge of all outlets.
* Active promotion of in-house sales by optimal knowledge of all the services of the hotel and the opening times and promotions of all F & B outlets.
* Constant promotion of additional sales.
* Full knowledge of all food menus, bar menus, wine lists and any other promotions which are in place.
* Handle guest complaints, follow them up and report to the F&B Supervisor or F&B Manager.
* Active contribution to service.
* Is responsible for cleanliness, tidiness and maintaining the standards of service.
* Fill in the store requests and fill in properly the breakages list.
* The correct ordering of all goods required, and their storage under clean and correct conditions.
* Participate in the daily briefings.
* Take over from the previous shift and obtain all relevant information at the start of the shift as regards volume of business, VIP guests, tasks to be clarified and completed and special events.
* Ensuring that the restaurant/bar/café/room-service/banqueting is always ready for the next shift and that whatever has not been done is communicated to the supervisor.
* Know how to use the Micros cash system. Draw up invoices at the end of the working day. Correct booking and cashing up if necessary for all services provided. Booking of all transactions.
* Maintaining cleanliness of the restaurant and considering Health, Safety and Hygiene standards at all times.
* Maintaining a high standard of personal appearance and manner at all times.

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
A Bar Waiter is always working on behalf of our guests and working with other team members. To successfully fulfil this role, you should maintain the following attitude, behaviour, skills, and values:
  • A warm personality, attentive and smartly presentable
  • Ability to listen and respond to demanding guest needs
  • Excellent interpersonal and communication skills
  • Accountable and flexible
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Experience in making cocktails
  • Ability to speak/write/read Dutch and English fluently
  • Sociale Hygiene is required
This is a vacancy for young people in the age of 18 to 27 years in the context of the approach to tackle youth unemployment 2015-2016.
Job Categories
Hilton Rotterdam Hotel
Entry Level Position