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Job Title:
On-Call Banquet Server
Hilton Lexington Downtown Hotel
Thank you for your interest in New Castle Hotels & Resorts.
Looking for the right next step in your career? Stop searching! New Castle Hotels and Resorts is now seeking a dynamic, hands-on hospitality professional - one who is focused on delivering outstanding customer service - to join our team.
New Castle owns and operates Marriott, Starwood & Hilton hotels as well as upscale independent hotels and resorts throughout the United States and Canada. A top 100 Management Company, we offer a variety of fulfilling career opportunities for ambitious, growth-oriented individuals.
New Castle is committed to open communication and teamwork. Our culture allows employees at every level to contribute and grow with us.
Compensation and benefits...
We offer our team members competitive pay and comprehensive benefits including:
  • Health Insurance
  • Dental Insurance
  • Life and AD & D Insurance
  • Long Term Disability Insurance
  • 401k or Group RRSP with Employer Match
  • Room Rate Discounts at NCHR Properties
  • Paid Vacation/Holiday/Sick Time
Note: Benefits may vary by hotel and position
Review the job description and requirements below to see if
New Castle is the place for you.
Job Description

Must apply at  This is an on-call position.

Department: Food & Beverage                                                   Reports to: Banquet Manager   

Position: Banquet Server                                                             Status: Non-Exempt


Position Summary: The main function of the Banquet Server is serve food and beverages according to established company standards and local laws, to guests at a banquet.

Accountabilities: The Banquet Server is responsible for the prompt, courteous and efficient service of food and beverage to guests at banquet functions.

Job Requirements

Qualification Standards

Education & Experience:

  • ServSafe Certificate, TIPS Certificate helpful

  • High School diploma or equivalent certificate preferred

  • Previous find dining service experience preferred


Tools & Equipment:

  • Coffee Urns, wine opener, service carts, props, dishes, silverware, trays


Work Environment:

  • Under variable temperature conditions

  • Under variable noise levels

  • Indoors / outdoors

  • Around chemicals


Physical Requirements:

  • Long hours sometimes required

  • Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Long hours sometimes required

  • Multi Task

  • Ability to bend, stretch, twist or reach with your body and arms

  • Ability to work under variable temperatures and noise levels

  • Near Vision - The ability to see details at close range

  • Ability to stand for long periods of time without sitting or leaning


Mental Requirements:

  • Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English

  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must work well in stressful, high pressure situations

  • Must maintain composure and objectivity under pressure

  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions


Other Abilities, Skills, Knowledge:

  • Knowledge of F&B procedures and serving standards

  • Knowledge of wines helpful
  • Customer Service skills


Duties & Functions



  • Approach all encounters with guests and employees in a friendly, service oriented manner

  • Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel

  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working

  • Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

  • Read and comprehend BEO’s

  • Prepare room according to Banquet Event Order (coffee break, lunch, buffet, etc)

  • Set tables

  • Maintain buffets

  • Serve guest following rules of etiquette and property standards

  • Serve wine

  • Brew and serve coffee and tea

  • Clear tables of dirty dishes

  • Deliver dirty dishes to kitchen

  • Knowledge of hotel and city facilities

  • Liaison with supervisor regarding all special requests and/or complaints
  • Ability to work as a team
  • Maintain work ethics and be accountable
  • Up-selling techniques

  • Able to sell hotel and have knowledge of all available amenities

  • Responsible for safety, sanitation, and cleanliness of assigned areas

  • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention



  • Attend necessary meetings

  • Deliver dirty linen to laundry

  • Assist in cleaning banquet room following completion of function

  • Store props and equipment to assigned areas

  • Other duties as required





All New Castle employees are special safety and security agents and, whenever possible, are to report of correct and safety or security deficiencies. They are to be constantly on the alert for any unsafe or unsecured areas which bay threaten the wellbeing of guest or fellow employees or the maintenance and security of the hotel property and react accordingly.


This hotel functions 7 days a week, 24 hours a day.  All employees must realize that we schedule as business dictates.


I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/ or changes in this job description.  I can perform the essential functions of this job as listed above, with or without reasonable accommodation.


New Castle Hotels & Resorts is an Equal Opportunity Employer. M/F/V/D