Assistant General Manager

Temps plein

We are seeking an Assistant General Manager to join our team at Pioneer Valley Hotel Group. This role is essential for supporting the General Manager in overseeing hotel operations, ensuring exceptional guest experience, and managing staff effectively. The position is based in Western Massachusetts, where you will contribute to our mission of providing outstanding service.

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. Be inspired by what's possible and discover your own future. Customer service is significant to this position in the hospitality business and the manner used is important to both the customer and team members.

Must be flexible and available to work 7 AM - 3 PM, 3 PM - 11 PM, 11 PM - 7AM, on call as needed.

• Manages costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation
• Ensures service, technical skills and other training occur throughout the property to support successful daily operations
• Establishes and maintains open, collaborative relationships with direct reports and the entire team.
• Establishes a presence with team members on property and actively solicits team member feedback. Utilizes an “open door” policy and reviews team member engagement results to identify and address team member problems or concerns. Ensure team members are treated fairly and equitably
• Hire team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation
• Serves as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results
• Observes service behaviors of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance
• Reviews guest survey results and other data to identify areas of improvement. Reviews findings with hotel team and ensures appropriate action is taken
• Ensures that the building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Inspires and motivates teams to achieve operational excellence
• Ensures policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate
• Ensure property meets franchise standards
• Ensuring property is a safe and secure facility for guests and team members
• Communicates and ensures execution of hotel emergency procedures
• Strong interpersonal skills for effective communication with team members and customers.

Requirements

• Proven experience in a supervisory or managerial role within the hospitality industry.
• Marriott experience with Fosse is preferred.
• Strong organizational skills with attention to detail.
• Ability to develop training programs that enhance employee skills.
• Effective team management abilities with a focus on motivation and performance.
• Experience in sales management is a plus but is not required.
• Excellent communication skills, including phone etiquette.

We provide opportunities for growth and advancement within the company.

If you are a motivated individual with a passion for organization and customer service, begin your purpose and become the best version of you come check us out, we would love to hear from you.