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Floor Houseperson
(Housekeeping)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping procedures, and security procedures.
Cleans and services assigned public spaces according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
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Guest Room Attendant
(Housekeeping)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
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Front Desk Supervisor
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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On- Call Banquet Houseperson
(Catering/Banquet)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Set up and break down function rooms and event spaces based on group specifications and hotel standards.
Refresh banquet rooms throughout events according to the schedule and service expectations.
Ensure cleanliness, organization, and proper functioning of all banquet equipment and service areas.
Maintain safe food and beverage handling practices in alignment with hotel, brand, and company policies.
Collaborate with team members to provide seamless event service and support.
Respond promptly and professionally to guest needs, delivering outstanding customer service at all times.
Stay knowledgeable about hotel amenities, services, and local attractions to assist guests with inquiries.
Perform other duties as assigned by management.
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Food and Beverage Supervisor
(Food & Beverage)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
Other duties as assigned.
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