The Front Office Manager plays a key leadership role within the Rooms Division and is responsible for the overall execution of front office operations at the Homewood Suites by Hilton Daytona Beach Speedway Airport. This role ensures professional, consistent, and guest-focused service delivery throughout all front desk shifts, while also maintaining operational accuracy in areas such as reservations coordination, billing and folio management, cash handling compliance, and daily reporting.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, departmental procedures, and security procedures.
Assist with inventories as scheduled.
Follow maintenance program and cleaning schedule.
Other duties as assigned.
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!