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Front Desk Agent
(Guest Services)
ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications
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Server - Blue Waters Bar & Grill
(Food & Beverage)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Line Cook - Blue Waters Bar & Grill
(Chefs/Kitchen)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Creates and designs new and unique menu items.
Assists the Executive Chef in the establishment of department budgets and the adherence to budget guidelines.
Ensure that all food and beverage products are consistently prepared and served according to hotel standards.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests.
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Assistant Front Office Manager
(Guest Services)
ResponsibilitiesMaintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.Qualifications
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Night Auditor
(Guest Services)
ResponsibilitiesThe Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.Qualifications
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Food Runner - Blue Waters Bar & Grill
(Chefs/Kitchen)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Dishwasher - Blue Waters Grill & Bar
(Chefs/Kitchen)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
Use correct cleaning chemicals for designated items, according to OSHA regulations and hotel requirements.
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Guest Room Attendant
(Housekeeping)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
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Bistro Server
(Food & Beverage)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Security Guard
(Security)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintains complete awareness of hotel facilities and services.
Handles deliveries received during non-business hours, following hotel procedures.
Monitor surveillance cameras as assigned.
Investigate duress alarms and comply with respective procedures.
Patrol the property with specified equipment, checking all designated points and document all actions.
Ensure all guest room doors are secured; assist guests with room access according to privacy policies.
Respond to the scene of guest/employee accident promptly; comply with departmental procedures.
Comply with state regulations and with Shaner and Franchise guidelines for handling intoxicated guests.
Report to scenes of vehicles accidents/thefts and document specified information.
Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
Maintain confidentiality of all Security and hotel reports/documents.
Provide interdepartmental assistance upon request to ensure optimum service to guests.
Provide security service for banquet functions/meeting rooms as assigned.
Responsibilities
Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities.
Qualifications
High school graduate or equivalent; college degree or vocational training a plus.
Minimum 1-year prior experience in a similar position of dealing with the general public.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Bilingual English/Spanish a plus.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to endure abundant physical movements in carrying out job duties.
Ability to ensure security all persons and property.
Ability to remain calm and courteous with demanding/difficult employees and/or situations.
Ability to perform job functions to standards under pressure of tense/confrontational situations.
Ability to ensure security and confidentiality of guest and employee information.
Ability to enforce hotel's standards, policies and procedures with hotel staff.
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Server - Blue Waters Bar & Grill
(Food & Beverage)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Bartender Blue Waters Bar & Grill
(Bartender/Mixologist)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Maintains and abides by standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Bar Supervisor Blue Waters Bar & Grill
(Food & Beverage)
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of all menu items, prices, liquor brands, beers, and non-alcoholic selections available.
Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
Assists with implementing short- and long-range financial objectives for the Food and Beverage Department consistent with property objectives.
Assist with training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Handle guest complaints ensuring guest satisfaction.
Other duties as assigned.
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Prep Cook at the Blue Waters Bar & Grill
(Chefs/Kitchen)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Creates and designs new and unique menu items.
Assists the Executive Chef in the establishment of department budgets and the adherence to budget guidelines.
Ensure that all food and beverage products are consistently prepared and served according to hotel standards.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests.
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