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Complex Director of Sales & Marketing - , A Curio by Hilton & Courtyard by Marriott Faro Blanco Resort
(Sales & Marketing)
Qualifications for the Complex Director of Sales & Marketing for both the Faro Blanco Resort & Yacht Club, A Curio by Hilton and the Courtyard by Marriott Faro Blanco Resort:
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Focus on achievement of hotel financial goals / budget targets.
Ensures compliance with and completion of all daily operational procedures by the Sales department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well.
Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services.
Determine and implement what additional business or market segments the hotel should pursue.
Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs.
Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
Ensures communication with General Manager, all other Department Managers, and staff.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Sales Department’s annual budget.
Other duties as assigned.
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Food & Beverage Manager
(Food & Beverage)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Other duties as assigned.
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Server - Lighthouse Kitchen & Bar
(Food & Beverage)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Busperson - Lighthouse Kitchen & Bar
(Chefs/Kitchen)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Front Desk Agent
(Guest Services)
ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications
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PBX Operator
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Proficiently screen and transfer calls to the appropriate extension.
Greet and interact with internal and external guests in a genuine warm and friendly manner.
Maintain the integrity of the guests' privacy, including confidentiality of personal information.
Respond promptly to questions, concerns, and special requests. Follow-up to ensure the guest is satisfied.
Maintain knowledge of room types, hotel amenities, features, hours of operation and area attractions.
Expected to listen to all guest complaints. Properly and professionally handle all complaints and if required, seek assistance from leadership.
Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner.
Logs packages delivered to the hotel.
Carefully handles all emergency situations.
Other duties as assigned.
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Executive Chef
(Chefs/Kitchen)
Job Overview:We are seeking a talented and visionary Executive Chef to lead our kitchen operations and inspire a team dedicated to providing top-tier dining experiences. In this key leadership role, you will ensure the highest quality of food preparation, set standards for kitchen operations, and maintain a culture of excellence, creativity, and safety.
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Director of Housekeeping
(Housekeeping)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
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Lighthouse Grill Dishwasher
(Chefs/Kitchen)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
Use correct cleaning chemicals for designated items, according to OSHA regulations and hotel requirements.
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Line Cook Lighthouse Grille
(Chefs/Kitchen)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Creates and designs new and unique menu items.
Assists the Executive Chef in the establishment of department budgets and the adherence to budget guidelines.
Ensure that all food and beverage products are consistently prepared and served according to hotel standards.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests.
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Valet Attendant / Bellperson
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to their room.
Place guest luggage inside room.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.
Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
Monitor and maintain appearance of lobby areas and luggage holding room.
Ensure confidentiality of hotel guests and security of guest room access.
Other duties as assigned.
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Assistant Front Desk Manager
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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Pool Server - Faro Blanco Resort
(Food & Beverage)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Bartender - Lighthouse Kitchen + Bar
(Bartender/Mixologist)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Maintains and abides by standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Other duties as assigned.
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Licensed Spa Massage Therapist
(Spa)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures the Franchise and Shaner Brand Standard and experience for guests.
Adheres to policies of the facility, Franchise, and Shaner policies.
Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
Performs all treatments on services menu based upon current licensure.
Assesses contraindications of guest that may prevent service from taking place.
Always meets the needs of the guest throughout the service.
Understands and uses universal precautions when providing services.
Cleans and disinfects all equipment.
Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests’ questions in a knowledgeable and professional manner.
Recommends products for home use.
Suggests other beneficial treatments offered in the spa.
Ensures that work areas are clean and set according to procedures.
Informs Lead Therapist and Spa Director or other management personnel about product needs.
Creates and maintains client cards and treatment notes, when appropriate.
Other duties as assigned.
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