Jobs at Fairfield Inn & Suites Somerset

• Housekeeping (Housekeeping)

  We are seeking candidates for both part and full time Housekeeping roles at the Fairfield Inn Somerset, MA. This position is responsible for cleaning guest rooms and public area spaces in accordance with Hilton and High Road Hospitality cleanliness standards. Regular responsibilities include stripping guestrooms of linen, cleaning guest rooms, making beds, vacuuming, deep cleaning, mopping and cleaning public areas. The ideal candidates will have the following qualifications:

• Guest Services (Guest Services)

  Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor upon arrival - Check guests in and out of the hotel efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, cancellations, and modifications - Process payments and maintain accurate records of guest accounts - Maintain a clean and organized front desk area - Collaborate with other departments to ensure seamless guest experiences - Perform night audit duties as needed Qualifications: - Previous experience in hospitality or related field preferred - Strong knowledge of hotel operations and phone systems - Excellent communication and interpersonal skills - Exceptional guest relations skills with the ability to resolve issues effectively - Detail-oriented with strong organizational skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficient in computer systems and software applications - Knowledge of front desk procedures, including check-in/check-out processes and cash handling - Ability to work flexible schedules, including evenings, weekends, and holidays Benefits: - Competitive pay based on experience - Opportunities for career growth within the hospitality industry - Employee discounts on hotel stays and services If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!

• Houseperson (Housekeeping)

  We are seeking a Houseperson for the Fairfield Inn Somerset. This position is full-time, morning and evening scheduling availability preferred. This position is responsible for:

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