The Spa Attendant's role is to ensure that the spa facility exceeds guest expectation for cleanliness and is properly stocked with all amenities. The Spa Attendant will be aware of guest appointments and flow of business so they can be proactive in cleaning and the clearing of the locker rooms, relaxation area and hydrotherapy area after every use. The Spa Attendant will primarily service the MALE LOCKER ROOMS.
Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests with an enthusiastic approach and helpful manner. Assist and anticipate guests’ needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety.
Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.
The Executive Sous Chef is responsible for supporting the Executive Chef in all aspects of kitchen operations, including food preparation, menu execution, staff leadership, inventory management, quality control, sanitation, and cost management. This role serves as the second-in-command of the culinary team and ensures exceptional food quality, consistency, and guest satisfaction while maintaining a positive and productive work environment.
Assist restaurant servers in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service.
The Wellness Attendant is responsible for delivering exceptional service and maintaining the highest standards of cleanliness, organization, and guest experience across all wellness areas, including the Fitness Center, Movement Studio, Yoga Pavilion, Sport Court, Pilates studio, and Racquet facilities.
Ensure all guests at Rancho Valencia have a pristine room. Work with all departments to ensure guest satisfaction and exceed their expectations. Promote excellent personal rapport with guest and housekeeping employees. Support the Director of Housekeeping to ensure monthly supplies and inventories are up to date. Assist in Inspecting rooms and Resort areas; work closely with Engineering & Front Desk. Handle the daily operations in housekeeping. Minimum of three to five years of progressive housekeeping experience in a full service or resort hospitality management background required.
The Fitness Instructor is a service-driven wellness professional responsible for delivering safe, effective, and consistently exceptional fitness experiences to Rancho Valencia guests and members. The role may include personal training, group fitness instruction, or both, based on individual qualifications and business needs. All services must be provided in alignment with Rancho Valencia’s luxury service standards, professionalism, and commitment to guest well-being.
The Tennis Concierge uses a strong understanding of the game of Tennis in order to successfully assist in scheduling court times, match guests or member to the appropriate tennis pro and to engage in and follow the tennis conversations with members and guests. The person in this role is a primary presence in the pro shop answering phone calls, scheduling courts, ringing in retail purchases and using the electronic booking system for all court reservations, and point of sale transaction.
The Spa Concierge is responsible for the guest’s over all spa experience including but not limited to: scheduling and promoting spa services on the phone and in person, providing information about our service menu, products and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible for retail and gift card sales, charging for services provided and for giving thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings.
Serve as consistent point of contact for Rein Bar. Courteously greets and escorts guests to assigned tables and assist in seating, ensuring existing standards of service. Answering phone calls as necessary with the highest level of professional language in a calm, clear and concise manner. Make, change and maintain restaurant reservations as necessary
Performs professional massage therapy and body treatments for guests and members per Rancho Valencia protocol. The Massage Therapist must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in Rancho Valencia’s specific menu of spa treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness programs personalized to each of our guests. Must possess and keep current certification from the California Massage Therapy Council (CAMTC).
Performs professional nail, hand and foot services in a safe and professional manner and in accordance with Rancho Valencia protocol and California State Board requirements. Provide uncompromised attention to guest/member service. Must possess a thorough knowledge of hand and foot massage techniques and neat application of polish including French manicures and Shellac. Must possess excellent cleanliness and sanitation skills and be willing to train in Rancho Valencia’s specific menu of treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide nailcare programs personalized to each of our guests. Must hold and maintain a current California state license.
Maintenance Technician repairs and maintains machines, equipment, plumbing, heating and air conditioning systems. A maintenance technician keeps all structures in working order through maintenance and repairs. Some duties include pipe fitting, insulating, boiler making, welding, carpentry, machining, repairing electrical or mechanical equipment, installing new equipment, and repairing walls, floors and stairs.
Serve as consistent point of contact for restaurant outlets. Courteously greets and escorts guests to assigned tables and assist in seating, ensuring existing standards of service. Answering phone calls as necessary with the highest level of professional language in a calm, clear and concise manner. Make, change and maintain restaurant reservations as necessary.