Overview: To provide leadership and oversight for all hotel food and beverage outlets, ensuring exceptional guest experiences, strong associate engagement, consistent service standards, and financial performance. Responsible for developing and coaching outlet leadership teams while maintaining operational excellence and compliance with Omni Food & Beverage standards, company policies, and procedures.
This team member will provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.
Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests’ needs. The Bartender comprehends the cocktail/beverage menus, prepares drinks as requested by our guests, and serves drinks to our guests either directly or via service staff at our Lobby Bar.
The bartender will provide efficient friendly customer service andto maintain a clean professional appearance in our Neighborhood Services Restaurant. He/Shewill ensure guests are satisfied in a prompt, timely manner.
This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.
The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay,as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in,in our housekeeping department..
Thisteam member will maintain the highest standards possible for the guest by insuring quick, efficient, and professional completion of busser duties in our Neighborhood Services Restaurant.
The bartender will provide efficient friendly customer service andto maintain a clean professional appearance in our Neighborhood Services Restaurant. He/Shewill ensure guests are satisfied in a prompt, timely manner.
This team member is responsible for making lasting impressions on our guests by ensuring the guest’s room is clean, attractive, and always welcoming. Our Turndown Attendants provide extra touches to our guest’s rooms suitable for our discriminating guests: he or she will offer ice and other amenities such as extra towels and pillows, turn-down the bed, freshen-up/clean the room, turn on the television and music to a soothing and relaxing channel, draw the curtains close and more.
This team member willmaintain the highest standards possible for the guest by insuring quick, efficient, and professional completion of busser duties in our Neighborhood Services restaurant.
Omni Hotel& Resortsis committed to providing anexceptionalguestexperience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We are seeking a dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on the guest arrival, stay, and departure.
Be able tolead the culinary team helping between both Banquets and Restaurant operations. This critical member of our culinary team has an overall responsibility for the efficient and effective running of the kitchens and food production.
This position functions as the primary, strategic business leader of the Omni Frisco Hotel, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation intended to deliver a return on investment to ownership. The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives,with the objective of meeting or exceeding guest expectations.In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.