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Compensación: 105.000 $ a 115.000 $ por año

To work closely with the other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency.Managing and problem-solving associate and guest issues while remaining professional at all times.

Responsibilities:

Ensure registration cards are completed.
Ensure all needed reports are run.
Continued training done with all associates. Ensure MOS& POE program is consistent.
Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be familiar with the hotel computer system for training, maintenance and trouble shooting.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assist with departmental scheduling and monitoring payroll productivity.
Directly oversee all aspects of Front Office, Guest Services and the PBX department.
Attend meetings as assigned by Director of Rooms.

Qualifications:

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
Must have excellent organizational, supervisory, customer service skills.
Must be able to work well under stressful situations and handle challenges in a professional manner.
Must have a 4-diamond presentation.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Berkshire Place Hotel New York City

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers. The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match. Careers at Omni Hotel at Omni Berkshire Place Omni Hotels is continually looking for ambitious, enthusiastic professionals who want to join the 'Best Team in the Business.' It's our people, supported by our culture, who enable Omni to be among the best places to work. By remaining true to the fundamentals of hospitality, we provide award-winning experiences for every one of our guests. The Power of One® The 'Power of One' is the key component of the Omni Hotels' company culture: it's the way we work. Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using 'The Power of One' service code. Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program. We invite you to view our opportunities and apply today.

Dirección	21 East 52nd Street, New York, NY 10022
Tipo de propiedad	Hotel
# Empleos	7

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About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.