Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Courtyard Hamilton

Soar into an effortless stay at our hotel in Hamilton, Ohio

Located in the heart of downtown Hamilton, Ohio next to Marcum Park and 1 mile from Spooky Nook Sports Complex and Champion Mill Conference Center. We are centrally located in Butler County, only 13 miles to Miami University in Oxford, Ohio, 11 miles to Liberty Center and 6 miles to Jungle Jim’s International Market. Recharge in our comfortable guest rooms and suites with complimentary Wi-Fi, mini-refrigerator, coffee maker and signature plush Marriott bedding. Be your best self during travel with our indoor saltwater pool and 24/7 fitness center. The Bistro offers daily balanced breakfast options and Starbucks. Our on-site restaurant, Plaza One Grille, is open for dinner Tuesday through Saturday with Executive Chef created seasonal menu and full bar. With 7,000 square feet of flexible meeting space, we can host memorable events from social to corporate to weddings complete with on-site catering and professional planning. Let us exceed your travel expectations at the Courtyard by Marriott Hamilton.See