Description

Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Uptown is the place for you!

The Hilton Charlotte Hilton is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy an upbeat environment where individual contributions are valued and celebrated every day. We are currently seeking a Group Rooms Coordinator to support our Sales team and clients. Candidate must have at least one year of Hilton OnQ system experience.

Group Rooms Coordinator main functions will include:

Proficient in OnQ Required
- Building groups in OnQ, setting up billing
Working knowledge of R&I preferred
- Building groups and allocating inventory
Manage RAPID! system
- Managing rooming lists and provide rooming lists to group clients
Management call-in groups
- Building Attendee Websites
- Manage Passkey downloads
Manage FASTPAY
- Process group commissions
Manage reservations audit
- GRIP Audit
Delphi FDC
- Enter final group pick-up
Support Business Travel Sales Manager and Group Sales Managers
- Manage individual reservations when needed
- Assist with set-up and management of social group room blocks and rooming lists
- Communicate with group clients and guests as needed to confirm reservation/group information
Manage airline crew inventory and group blocks in the OnQ system

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.

Qualifications

Prior OnQ system experience required. One year minimum.

Behaviors

Team Player: Works well as a member of a group (Preferred)
Enthusiastic: Shows intense and eager enjoyment and interest (Required)

Motivations

Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School (Preferred)

Skills

Multi-Tasking (Some Knowledge)
Decision Making (Some Knowledge)
Customer Service (Intermediate)

Experience

Required
Prior OnQ system experience required. One year minimum.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Hilton Charlotte Uptown

Are you looking for your next home? Read all about our hotel below:

At A Glance

Travelers enjoy central location and superior amenities of Hilton Charlotte Uptown. The hotel offers easy access to the Charlotte Convention Center via a covered walkway, and complimentary access to the YMCA which is also connected to the hotel. There is a LYNX light rail stop just outside the hotel offering guests a convenient way to get around the beautiful city of Charlotte.