Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Receive daily work assignments and review priorities and special projects.
Schedule and perform work in accordance with preventive maintenance program in rooms, coordinating with the Rooms Division Department.
Perform work orders for electrical, plumbing, preventive maintenance, etc. as assigned and in accordance with the preventive maintenance program.
Perform general maintenance to guest rooms and public areas.
Handle chemicals for designated uses/surfaces, according to hotel requirements.
Perform emergency equipment and machinery repair as needed.
Maintain the proper use, cleaning, maintenance and storage of all tools.
Clean parking lot and garage (if applicable).
Exercise safety precautions when working on equipment (use of safety signs, etc.).
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Set up and break down function rooms and event spaces based on group specifications and hotel standards.
Refresh banquet rooms throughout events according to the schedule and service expectations.
Ensure cleanliness, organization, and proper functioning of all banquet equipment and service areas.
Maintain safe food and beverage handling practices in alignment with hotel, brand, and company policies.
Collaborate with team members to provide seamless event service and support.
Respond promptly and professionally to guest needs, delivering outstanding customer service at all times.
Stay knowledgeable about hotel amenities, services, and local attractions to assist guests with inquiries.
Perform other duties as assigned by management.