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Director of Sales
(Sales & Marketing)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Focus on achievement of hotel financial goals / budget targets.
Ensures compliance with and completion of all daily operational procedures by the Sales department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well.
Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services.
Determine and implement what additional business or market segments the hotel should pursue.
Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs.
Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
Ensures communication with General Manager, all other Department Managers, and staff.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Sales Department’s annual budget.
Other duties as assigned.
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Front Desk Agent
(Guest Services)
ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications
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Chief Engineer
(Engineering/Maintenance)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Delegate daily work assignments and review priorities and special projects.
Schedule and perform work in accordance with preventive maintenance program in rooms, coordinating with the Rooms Division Department.
Ensures final inspection of all engineering related work and execution of all work orders.
Performs engineering staff functions whenever necessary.
Ensures all safety equipment is in compliance and working order with federal quarterly/annual inspections to city, state and codes. Maintain knowledge of hotel safety procedures and ensure application of such.
Handle chemicals for designated uses/surfaces, according to hotel requirements.
Perform emergency equipment and machinery repair as needed.
Maintain the proper use, cleaning, maintenance, and storage of all tools.
Exercise safety precautions when working on equipment (use of safety signs, etc.).
Maintains the engineering department’s annual budget.
Carries out supervisory responsibilities that includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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Sales Manager
(Sales & Marketing)
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well.
Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services.
Helps determine and implement what additional business or market segments the hotel should pursue.
Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs.
Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
Ensures communication with General Manager, all other Department Managers, and staff.
Other duties as assigned.
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Night Auditor
(Guest Services)
Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
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