Jobs at Art Ovation Hotel, Autograph Collection

• Banquet Chef (Catering/Banquet)

  Maintain and strictly abide by state sanitation/health regulations and hotel requirements.  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle guest complaints ensuring guest satisfaction.  Other duties as assigned.

• Line Cook Art Ovation Hotel (Chefs/Kitchen)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Creates and designs new and unique menu items.  Assists the Executive Chef in the establishment of department budgets and the adherence to budget guidelines. Ensure that all food and beverage products are consistently prepared and served according to hotel standards. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests.

• Kitchen Supervisor (Chefs/Kitchen)

  Maintain and strictly abide by state sanitation/health regulations and hotel requirements.  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists with training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle guest complaints ensuring guest satisfaction.  Other duties as assigned. Responsibilities Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications.  Assist with the direction, training, and monitoring performance of kitchen staff.  Maintain organization, cleanliness and sanitation of work areas and equipment. Qualifications Minimum one year of experience as a line cook; prior supervisory experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.  High school graduate or equivalent, certification of culinary training preferred. Safe food handling certificate. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus.

• Lobby Attendant (Housekeeping)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Handle guest complaints ensuring guest satisfaction.  Maintains standards of quality and cleanliness throughout daily assignments.  Observes all house and safety rules, housekeeping procedures, and security procedures.  Cleans and services assigned public spaces according to franchise and hotel standards.  Returns and restocks cart at end of shift.  Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned.

• Night Auditor (Guest Services)

  Be available to work a flexible schedule, including weekends, holidays, and overnight hours.

• Housekeeping Supervisor (Housekeeping)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction.  Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas.  Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned.

• Front Desk Lead (Guest Services)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Proficiently screen and transfer calls to the appropriate extension. Greet and interact with internal and external guests in a genuine warm and friendly manner. Maintain the integrity of the guests' privacy, including confidentiality of personal information. Respond promptly to questions, concerns, and special requests. Follow-up to ensure the guest is satisfied. Maintain knowledge of room types, hotel amenities, features, hours of operation and area attractions. Expected to listen to all guest complaints. Properly and professionally handle all complaints and if required, seek assistance from leadership. Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner. Logs packages delivered to the hotel.  Carefully handles all emergency situations. Other duties as assigned.

• Busperson - Assistant Server (Chefs/Kitchen)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.  Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.  Other duties as assigned.

• Engineer (Engineering/Maintenance)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Handle guest complaints ensuring guest satisfaction.  Maintains standards of quality and cleanliness throughout daily assignments.  Observes all house and safety rules, departmental procedures, and security procedures.  Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Primary focus on preventative maintenance. Other duties as assigned.

• Valet Driver / Parker (Transportation)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned.

• Banquet Server (Food & Beverage)

  Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Greet guests as they arrive and assist them with seating at tables. Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Other duties as assigned.

• Tzeva Host / Hostess (Food & Beverage)

  Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room. Take, record, and confirm reservations as specified in the department’s standards. Assist in monitoring the guests' needs and all phases of the operation. 

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