Loews Hotels Employment Opportunity
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Director of Security
Loews Philadelphia Hotel
US - PA - Philadelphia

Position Summary:

The Loews Philadelphia Hotel is seeking a Director of Security to join our team. Loews Philadelphia Hotel offers supremely comfortable 581 guest rooms, including 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers. Loews Philadelphia Hotel features 47,000 square feet of versatile conference space. For more information about the Loews Philadelphia Hotel please visit http://www.loewshotels.com/Philadelphia-Hotel.

The Director of Security directs and provides for the safety and security of guests, team members, and hotel property in an effective, professional and guest-friendly manner. Provides such services in accordance with legal requirements and Loews Hotels corporate guidelines. Oversees continuous security rounds and inspections of all guests and back of house areas.  Directs proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow up concerning all hotel safety-related issues.  Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.   Additional responsibilities include:

-Coordinating the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards

-Ensuring delivery of quality security services to guests and hotel staff in a friendly and professional manner

-Directing and maintaining continuous physical property rounds by Security personnel

-Setting and maintaining schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms

-Resolving, documenting, and tracking all security related issues or problems

-Interacting and coordinating activities with Risk Management

-Responding to all general liability insurance claims

-Chairing property Safety Committee and coordinating all monthly safety meetings

-Directing the development of hotel safety incentive/loss prevention program

-Developing policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure

-Coordinating the timely preparation of all Security logs, shift reports, and other permanent records

-Reviewing all reports regularly for completeness and accuracy

-Informing General Manager of all matters concerning safety and security

-Producing weekly schedules

-Developing and maintaining a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures

-Working with hotel department managers to coordinate hotel safety program

-Maintaining adherence to Bloodborne Pathogen Exposure Control program.  Training personnel regarding policies and procedures.  Have appropriate equipment located at hotel.

-Setting and maintaining standards for all investigations

-Conduct detailed investigations into work-related injuries

-Responsible for the search, storage and return of all lost and found items

-Maintaining and updating master files of all MSDS information for all hotel departments.  Ensuring that all departments have correct information accessible to staff.

-Instructing and supervising new Security personnel during their first few months of employment

-Coordinating with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees

-Developing cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information

-Networking with other local hotel Security Directors to discuss security related issues

-Developing and supervising key control program, including master key distribution list, control of key blank purchases, and key production

-Developing and maintaining security procedures to protect safety deposit boxes and conduct semi-annual inspection of system

-Developing and maintaining all alarm systems, including cashierÂ’s hold-up button, accountantÂ’s safe, and fire alarms

-Maintaining CCTV security system and radio and paging equipment

-Developing and managing secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information

-Maintaining comparison statistics:

Room losses                                                                   

Total number of incidents

Number of employee accidents and resultant cost in terms of money and lost work

Number of guest accidents

-Providing an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)

-Coordinating random bag and locker checks as necessary

-Reviewing/maintaining accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines


Required Skills & Experience:

-Bachelor degree in related field

-Minimum five years experience as a hotel Director of Security. Law enforcement management experience will also be considered.

-Excellent communication skills - oral and written

-Outstanding organization, planning, and leadership skills

-Thorough knowledge of OSHA regulations

-Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel

-Strong investigative skills

-Able to work a flexible schedule, including weekends and holidays

Must the Applicants Supply Their own Work Permit?

Accommodation Provided?

Mailing Address:
1200 Market Street
Philadelphia, PA, US

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