Loews Hotels Employment Opportunity
 
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Position:
VIP Manager
Loews Philadelphia Hotel
US - PA - Philadelphia

Position Summary:

The Loews Philadelphia Hotel is seeking a VIP Manager to join our team. Loews Philadelphia Hotel offers supremely comfortable 581 guest rooms, including 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers. Loews Philadelphia Hotel features 47,000 square feet of versatile conference space. For more information about the Loews Philadelphia Hotel please visit http://www.loewshotels.com/Philadelphia-Hotel.

The VIP Manager is a key member of the Front Office and Guest Services team and will work closely with the team to deliver exceptional service to our guests. They will be responsible for coordinating the provision of world-class VIP services to hotel guests.  Directs the exceptionally friendly, professional, and efficient registration.  Ensures prompt and complete satisfaction of guest requests in a professional and timely resolution of guest complaints.  Coordinates, expedites, and monitors the delivery of amenities and services throughout the hotel for each and every hotel-designated VIP guest.  Liaison between all hotel VIP guests and each department, facilitating communication and teamwork to exceed guest expectations.

More specifically, responsibilities include:

  • Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests
  • Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP.
  • Inspects all VIP rooms two days prior when able to determine any specific Housekeeping, or Engineering requirements; coordinates attention to the completion of these specific requirements.
  • Supervises Concierge and Club Concierge Team
  • Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services.
  • Monitors and ensures adherence to all Loews Hotels Star Service Standards
  • Interacts frequently with guests to provide assistance and ensure guest satisfaction
  • Familiar with and able to troubleshoot problems with the following systems:  key encoding, call accounting, in-room movies, video checkout, electronic data capture, and PMS interface control
  • Other duties as assigned


Required Skills & Experience:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

  • Extensive knowledge of all hotel departments
  • Excellent communication skills – oral and written
  • Excellent guest service skills
  • Knowledge of computer programs utilized in property management
  • Able to work a flexible schedule, including weekends and holidays

 

Experience: Minimum two years experience in a supervisory position at a comparable quality property or facility; Minimum two years experience working with VIP services

Education:  Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

 


Must the Applicants Supply Their own Work Permit?
Yes

Bonus?
No
Accommodation Provided?
No
Other Benefits:
Medical, Dental, Vision, Life Insurance, 401K, Vacation, etc

Mailing Address:
1200 Market Street
Philadelphia, PA, US

Position Categories:
Rooms - Concierge, Destination/Event Manager, Rooms - Front Office/Guest Services

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