Loews Hotels Employment Opportunity
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Housekeeping Supervisor
Loews Philadelphia Hotel
US - PA - Philadelphia

Position Summary:

The Loews Philadelphia Hotel is seeking a Housekeeping Supervisor to join our team. Loews Philadelphia Hotel offers supremely comfortable 581 guest rooms, including 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers. Loews Philadelphia Hotel features 47,000 square feet of versatile conference space. For more information about the Loews Philadelphia Hotel please visit http://www.loewshotels.com/Philadelphia-Hotel.

The Housekeeping Supervisor is a key member of the Housekeeping team and will work closely with the Rooms Division team to deliver exceptional service to our guests.

More specifically, responsibilities include:

Provide guests with service that anticipates their needs.  Guest requests that can not be personally performed by the employee are immediately referred to the department supervisor or manager.

  • Ensures hotel security through key control
  • In charge of safety and proper use and storage of hazardous chemicals
  • Advises manager of rooms requiring repairs
  • Writes work orders for guest room repairs
  • Inspects guest rooms to ensure housekeeping standards are achieved
  • Trains housekeeping employees in professional knowledge and skills according to the departmental standards
  • Housekeeper¬ís Course Outline, Standards and Procedures
  • Makes sure VIP rooms are provided with appropriate extra amenities and services
  • Able to perform all duties and responsibilities of housepersons and room attendants
  • Ensures that employees are committed to all Standards and Procedures and the hotel¬ís mission statement
  • Communicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible
  • Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND sign left on door knobs all day long; etc.)
  • Provides employees an outstanding model of professional conduct, high morale and guest service
  • Demonstrates excellent Guest Relations skills
  • Performs additional duties and responsibilities as requested
  • Ensures that employees turn in lost and found
  • Reports any accident that occurs to manager
  • Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
  • Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.
  • Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs.
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
  • Counsels employees regarding both positive and negative aspects of their performance
  • Ensures that lost and found items are turned into Security

Required Skills & Experience:

  • Must have good English skills (read, write and speak).
  • High school diploma preferred.
  • Two years of previous Hotel Housekeeping Supervisory experience required.
  • Must be able to work a flexible schedule to include weekends and holidays.
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift.

Must the Applicants Supply Their own Work Permit?

Accommodation Provided?
Other Benefits:
Medical, Dental, Vision, Life Insurance, 401(k), Vacation

Mailing Address:
1200 Market Street
Philadelphia, PA, US

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