Loews Hotels Employment Opportunity
 
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Position:
Busperson/Server Assistant (Front Waiter)
Bank & Bourbon
US - PA - Philadelphia

Position Summary:

Be an integral part of one of the most popular restaurants in Center City Philadelphia, Bank & Bourbon.  Designed by nationally recognized design firm Meyer Davis and housed in the iconic PSFS Building, Bank & Bourbon promises to deliver one of the finest dining experiences in Philadelphia.

Provide friendly, responsive service to create a memorable dining experience for all of our guests.  Each Front Waiters primary objective is to provide a flawless experience and ensure guest loyalty.

  • Must be passionate about food, beverage and service
  • Executes sequence of service and service standards as prescribed in Service Manual
  • Performs all opening and closing side work as prescribed
  • Passes Service and Food Certification to 90%
  • Stocks and/or restocks all service stations as needed.
  • Polishes silverware and glassware as needed
  • Inform guests of menu though menu presentation when necessary.
  • Clears, cleans and resets tables according to standards
  • Performs water and bread service
  • Refills coffee, tea and water for all guests
  • Regularly articulates ingredients of dishes to guests tableside
  • Answer questions about our food, beverages and other restaurant/hotel functions and services accurately.
  • Maintain clean service areas.
  • Monitor and observe guest’s dining experience. Ensure guest satisfaction with the food, beverage and service. Respond promptly and courteously to any requests.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Maintains daily inventory of FOH supplies, checks par levels, ensures mise en place is prepared and operational
  • Requires basic computer skills
  • Inspects and maintains daily cleanliness and organization of FOH Service Stations
  • Informs management of any out of stock items
  • Mark guests with proper silverware per course
  • Assists in putting away requisition daily
  • Handles guest requests promptly and efficiently
  • Be part of a team. Work together and be attentive to each other’s needs during the course of the service.
  • Completes any other duties as assigned
  • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
  • Is polite, friendly and helpful to guests, management and fellow team members
  • Attends all appropriate hotel meetings and training sessions
  • Executes emergency procedures in accordance with hotel standards
  • Complies with safety regulations and procedures
  • Complies with hotel policies and rules
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

 


Required Skills & Experience:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

  • Excellent communication skills – oral and written
  • Must be able to prioritize work.
  • Must be guest service oriented
  • Excellent hospitality skills
  • Able to work a flexible schedule, including weekends and holidays
  • Thorough knowledge of spirits, wine, beer and food.
  • Willingness to learn new skills
  • Exceptional guest service skills
  • Basic computer skills
  • Ability to work flexible schedule to include weekends and holidays

Experience:  One+ years’ experience in upscale restaurant environment in equivalent role

 


Must the Applicants Supply Their own Work Permit?
Yes

Bonus?
No
Accommodation Provided?
No
Other Benefits:
Medical, Dental, Vision, Life Insurance, 401K, Vacation

Mailing Address:
1200 Market Street
Philadelphia, PA, US 19107

Position Categories:
Busser

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