Must-Have Soft Skills all Hospitality Resumes Should Include
A positive attitude and the ability to work well with other people often matter more in the customer-service-driven hospitality industry than formal qualifications. Interpersonal skills are essential for interacting with guests and for collaborating with coworkers. And unlike academic subjects, these soft skills can’t be easily taught through a textbook or a training presentation, so employers want workers to have strong interpersonal skills from day one on the job.
Show employers that your soft skills are up to the task by highlighting these essential qualities on your resume:
Employers want team members to work proactively and come up with solutions on their own, rather than waiting for someone else to step in. Mention a time you identified a problem at work and describe what you did to solve it. Some of the steps you took might include brainstorming ideas, gathering feedback from your colleagues, and presenting your findings to your team. Or, describe a project that you spearheaded. You could also point out suggestions you made that your workplace put into practice.
Use adjectives like “upbeat,” “cheerful,” and “attentive” to describe your manner with guests. Give specific examples of times you conversed with guests, such as greeting them upon arrival, letting them know about a breakfast buffet, or asking if they need help with luggage. While those examples might seem like obvious parts of your job, listing them on a resume shows that you’re aware of guests’ needs and you are comfortable interacting with them. It also helps the hiring manager picture you as outgoing and friendly in typical guest-facing situations.
Employers want to see that you’re familiar with workplace standards and expectations. You can emphasize your professionalism by referring to guidelines or procedures that you’ve adhered to in your work, such as housekeeping safety protocols or a code of conduct. Also, make sure that your description of previous responsibilities accurately references the chain of command in your company. For example, if you were the assistant food and beverage manager, make it clear that the food and beverage manager supervised your work. Don’t try to imply that you singlehandedly made decisions for your department if you weren’t actually at the top of the hierarchy; exaggerations like that appear unprofessional and are easy for hiring managers to spot.
Hospitality employees need to be able to adapt quickly to new assignments. Your responsibilities may differ from one season to the next, and you may need to fill a new role for a special event. Show that you’re flexible by mentioning skills you learned on the job or a time that you responded to a new situation. If you’ve filled in for other departments or helped out with something that wasn’t originally part of your job description, include that too.
Talk about collaborative work you’ve done, emphasizing how you contributed to the team. Talk about the tasks you typically performed in meetings, like keeping records, fielding questions, or organizing presentations. Point out if you’ve ever served as a liaison between different departments, and specify the titles of your points of contact.
Demonstrate a positive attitude with words like “achieved,” “accomplished,” “impacted,” and “improved.” These words suggest pride in the work you’ve performed. Talk about successes in each of your previous roles. In general, highlight how things got better during your time with your previous employers.