10 Things Hospitality Hiring Managers Look for in Job Candidates
The hospitality industry is somewhat singular when it comes to hiring practices. The perfect resume can certainly increase a candidate’s chances of landing an interview, but that’s only half the battle won. Candidates must also demonstrate that they possess the right personality traits for the job. So if you want to make a lasting impression during a job, these are the 10 strengths hiring managers and recruiters will be looking for on your resume and in the job interview:
Hotels are fast-paced environments in which to work and employees are, at times, expected to multi-task and shift gears, jumping in to assist hotel staff in other departments during times when business spikes. You’ll need to stay calm and show that you have the ability to be flexible when work conditions change.
You will also need to demonstrate a strong willingness and interest in collaborating with your coworkers because a hotel only functions successfully when everyone across departments and roles works together, harmoniously.
3. Communication skills
You also need to show flexibility in dealing with a variety of different people, both colleagues and hotel guests. This includes building rapport, listening intently and demonstrating good verbal communication skills, because, when you work in customer service, how you deliver a message can make all the difference in the impact it has.
Hotels operate 24/7 and, to do so, depend on a team that consistently shows up, arrives punctually and tackles each task with enthusiasm. Hotel staffers are expected to be agile and, regardless of your job title, committed to 100% guest satisfaction at all times.
You’ll likely be responsible for any number of tasks simultaneously, so you’ll need to make sure each activity is progressing according to schedule without losing site of of your own deadlines and KPIs.
While you’ll be working as a part of a team to make guests feel welcome, you’ll also need to be careful not to treat anyone at work like a buddy or family member. Instead, treat everyone with respect and always do your job with efficiency and professionalism.
7. A service-oriented disposition
Even if you have a back-of-house position, you will likely be called upon at some point to interact with guests, and to do so, you have to have a commitment to customer service and a willingness to prioritize guests’ needs, doing so with patience and empathy and a warm and friendly manner (that you’re also capable of maintaining when faced with dissatisfied guests).
This quality pertains not simply to those who handle monetary transactions for the hotel, but all employees across departments who may have access to colleagues' personal belongings. The same is true for guest rooms where honesty, accountability, and discretion are paramount. Additionally, hotel employees need to be honest when they don’t know the answer to a question. If a guest with a seafood allergy asks if there is shellfish in a dish, the server’s response can be a matter of life or death. Integrity in every interaction and every job title is essential to working in the hotel industry.
Whether you work in a back office and wear a suit to work or scrub pants and shirts in the restaurant kitchen, always take care to be neat, well groomed and professional. If a particularly busy day has you looking worse for wear, take a moment to tidy your appearance and consider keeping an extra shirt at work, especially if you work in the restaurant, maintenance or housekeeping.
10. Grace under fire
If you’re planning to build a career in the hospitality industry, you’ll need to learn how to handle stress because stressful situations will arise – like when the hotel is running at high occupancy levels or is short staffed or because of the multiple responsibilities that you’re asked to juggle. There are any number of factors that can make for a challenging day or week at work. You’ll need to power through each situation without losing your cool. So you’ll want to go into the job with the ability to put stressful situations into perspective and not let high emotions get the better of you.