8 new tech trends hotel staffers are talking about
The hotel industry is always embracing new technologies to improve or enhance the guest experience. Here are some of the new trends hitting the streets to increase sales, boost guest convenience, make housekeeping more productive and save time and effort in the kitchen.
1. Robot Concierge: The Hilton McLean Tysons Corner in Virginia is providing high-tech, concierge services to guests needing directions, information about the hotel/surrounding area and answers to basic questions. “Connie” is a robot that can express an array of emotions while handling a variety of concierge duties and can really step up during the busy times, freeing human employees to attend to guests’ needs.
2. Swipe Station: This mobile payment system makes it easy to increase food and beverage sales/service for large events and conference centers. By eliminating the need to line up at a bar to order and then wait for service, your cell phone is used to select and order food/drinks and pay the bill. You then take your “ticket” to where you can pick up your order (some of which may be pre-poured, plated and ready to go.) No need to make change or accept multiple forms of payment and no waiting for indecisive guests in front of you to decide what they want.
3. LiGo Wearable Tech: Another way to capitalize on the “fitbit/Apple Watch” trend is to provide wearable tech that can track data as well as provide a “novelty” experience for conference and event attendees. LiGo can enhance guest networking by providing user profiles and suggesting “matches” as well as noting how much time is spent at an exhibit or booth. This could be a fabulous marketing tool to attract large events, meetings and social amusements.
4. OpenKey: Front desk agents no longer need to reset magnetic cards or keep track of keys. This cardless, keyless room entry is fast becoming the new standard. Not only can your guests open the door, they can check-in remotely, download hotel-specific apps and retrieve information unique to your property.
5. UV Sterilization Wand: Hospitality staff can easily sterilize the “high touch” areas such as telephones, clocks, light switches, door handles, etc. This saves housekeeping time and offers guests a more sanitary experience.
6. Disposable TV Remote Control Sanitary Covers: Television remote control surfaces and keypads are exceptionally difficult to clean. Your housekeeping staff will find it much easier to keep the remotes clean and disinfected using these disposable covers. (Maybe not so “hi-tech,” but definitely a housekeeping staff favorite.)
7. Tablet-controlled hotel rooms: These in-room tablets allow guests to customize their experience for your resort/hotel. Guests can order room service, reserve spa treatments, make dinner reservations, order a wake-up call, etc. Tablets can be programmed with multiple languages to cater to international guests and saves staff time.
8. ePack Hygiene: This touch screen can be mounted conveniently in the kitchen to streamline your daily required recordings for food safety and control (HACCP plan). All the information is saved, filed automatically while access to the record history can be found easily, right on the screen. So easy for kitchen staff to meet compliance regs and manage food safety.