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Bell Attendant
(Guest Services)
A Bell Attendant is responsible for assisting guests throughout their stay in a friendly and professional manner. They make their presence in the lobby welcoming every guest this includes but is not limited to, assisting with bags, upkeep of the lobby area, opening doors, monitoring the Porte Cache/Driveway, and assisting Front Desk/Concierge in responding to guest needs.
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Front Desk Agent
(Guest Services)
· Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish.
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Room Attendant - Housekeeping
(Housekeeping)
As a room attendant you will assist in cleaning guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
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PBX Agent
(Guest Services)
PBX Operator is responsible for guest request log for proper identifying each and every call. Recording each call doing call around to all the comp set in the area, the PBX training of all personal. TTY special needs training and Set up for all PBX agents helping reservation department when needed. Refilling the copy machine as well as keeping the area in the back clean and neat. Assisting the front office which including Front Desk as needed to ensure all guests are helped in a timely manner. To have adequate communication with the bell and concierge departments via phone and walkie-talkie, to ensure guests are assisted and satisfied. Assisting the staff in the back-office administrations, which includes: sales, marketing and revenue; with tasks or assistance with new or in-house guests concerns.
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