Security is vital to the success of independent hotels and properties that are part of a larger brand. Guests bring valuables and important papers into their hotel rooms. While in-room safes help to guard guests' jewelry and money, they need to feel protected at every stage of their stay. And guests must be able to sleep in a hotel, unfettered by concerns of danger.
Security guard in hotels must move around to patrol the various parts of a property. They check the doors and stairwells to make sure the locks are secure and no danger is lurking. Most hotel managers like to see the security guard in the lobby, especially when large groups arrive and during busy morning and afternoon times to provide guests with a sense of security. Guards must patrol outdoors as well as room hallways and activity areas, such as the pool and spa. Large properties may employ a number of guards to keep up patrols and maintain communication through radios.
Hotel security officers respond to complaints and calls for help. Whether the guard hears a cry for help or is summoned by the front desk, she must be prepared to rush to a potentially dangerous scene and calm the guests or control a situation until the local police can arrive. Hotel security guards, like most trained security guards, typically do not carry firearms, though they may have access to weapons if necessary.
It is typically the role of the security team to purchase, maintain and monitor security cameras, alarm systems and other electronic surveillance equipment. One or more security personnel may be stationed in an office where they can watch the activity captured by the cameras on television monitors. Working cameras are great deterrents to crime and can allow one security guard to watch numerous locations on the property simultaneously.
The security guard on duty often is called to escort unruly patrons from the property. Many hotels have bars and nightclubs located on the property and count on the security guard to maintain order by directing drunks to taxis or friends for transport out of the building. Loiterers not registered at the hotel may need an escort off the property, particularly if they are harassing guests. Security teams may have a designated holding area in the hotel where they can detain people against whom the hotel wishes to press charges.
Most hotels employ security guards 24 hours a day, seven days a week. Job descriptions for hotel security officers include a requirement for flexibility. They must be available to work set shifts and cover alternate shifts when necessary. After each shift, the security officer must fill in a report and communicate all activity he encountered during his working time. A thorough report can alert the next shift to areas that need extra attention.
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