If you are seeking a job within the competitive hospitality industry, you need to be aware that employers are frequently turning to the use of behavioral interviewing, rather than traditional modes. Employers are aware that traditional interviews do not give the desired ability to predict a candidate's future job performance. Behavioral interviews are 4-5 times more likely to give the employer information about your past performance, which is the indicator of your future performance. They will be asking questions that will probe your past and will be listening carefully for you to respond using key words that are a part of their predetermined acceptable answers. Are you prepared to compete for the position?
The term "behavioral interview" can be defined as the type of interview which allows employers to gain a keen sense of the type of employee you are. Rather than ask you to respond to something specific such as "Name three things you enjoyed in your last position", the employer might phrase it "Tell me about some things that you enjoyed about your last position." He will be listening for pre-determined keywords and will rate you accordingly.
Depending upon the specific position, you are interviewing for (hotel, resort, food service, and restaurant); there will be additional keywords the employer is looking for. A chef may want to use the word "presentation", for example. A room cleaner would want to be sure to use the word "thorough" during the interview. A front desk manager would want to use the word "appearance". Develop your list accordingly.
Whether you are applying for a position in a hotel, resort community, or a position in food service; it is critical that you do your homework. There are three easy steps you can take to prepare for the application and interview process.
Do an internet search, visit, or call to gather information. It will be beneficial to write keywords used in the web content or conversation, to use when applying or interviewing.
Tailor your resume and cover letter to meet the employer's needs. Use the information that you have gathered to write an effective document that will cause the employer to immediately take notice and call you in for an interview.
Become familiar with behavioral interviews. You can do an internet search to obtain lists of potential questions. The key will be to know the typical formats and have a dozen rehearsed scenarios that you can tailor to the specific question at the interview.
Many employers will be listening for a simple three step response format to their questions; therefore you will want to frame your responses accordingly. The format is knows as Situation-Action-Result (SAR).
Employers will be listening for how you reacted to the situation, what action you took and the results. Be prepared to give at least one example of what might be perceived as an extremely difficult situation. Prepare to share about a negative situation that had a positive outcome.
You have researched the company, located keywords, applied for the job prepared a number of scenarios, and rehearsed answers to potential questions. You are now ready to go to the Behavioral Interview with confidence.
Read more hospitality career tips. Find more jobs by visiting the career center.
Related Hospitality Career Articles:
• The Ultimate Secret of Acing Behavioral Interviews
• The Intent Behind the Behavioral Interview
• What are Behavioral Interview Questions and How Should I Prepare for Them?