Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

• Willingness to accept the most effective role.
• Welcomes guest by greeting, answering questions, responding to requests.
• Provides concierge duties to guest by answering inquires regarding resort and other services
guest may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Ensures rooms types are not oversold and communicates rate and promotional changes to
Supervisors and Agents
• Ensures checklists are completed each shift
• Follow up to ensure communication tool are being utilized by Supervisors and Agents
• Ensures the Front Office area is kept neat and organized
• Ensures the completion of the Guest Services schedule two weeks in advance. Schedule is
to be turned in and approved by the Director of Guest Services by 2:00pm on the Thursday
before the new pay period
• Manages labor and overtime. All overtime is to be approved by the Director of Guest
Services with and explanation of why
• Schedule and hold a Guest Services meeting a minimum of once every two months
• Conduct 90 day and annual reviews. All reviews to be pre-approved by the Director of
Guest Services with the final approval by the General Manager
• Build employee morale through incentive programs and promote incentives throughout the
department
• Conduct coaching and counseling to employees when needed
• Enforce call off and tardy program

• Successfully manages people to achieve performance goals. Excellent people management
skills including solving conflict, coaching and developing others, promoting teamwork, and
performance management.
• Projects a professional and polished image that inspires confidence and trust
• Dedicated to exceeding service standards and providing services and standards to
the highest caliber
Self-motivated. Thrives on doing the job well. Has the independence, initiative, and desire
to achieve
• Ability to develop rapport with guest management and maintain strong working
relationships
• High School Diploma or equivalent experience.
PHYSICAL REQUIREMENTS:
• Lift up to 10 lbs., sit and/or stand long periods.