Corporate Overview
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients' expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
We provide the framework and structure you would expect from an industry leading hospitality operator and balance it with a sense of entrepreneurial spirit that defines who we are - freedom from rigid structure, the ability to think without boundaries, a sense of ownership and access to the most sophisticated tools in an environment that is built for success. We seek talented leaders who think independently, are prepared to move beyond implementing someone else's plan and are ready to create their own.
Job Description
The Assistant Food & Beverage Manager is responsible for providing assistance to the Food & Beverage Manager. S/he will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.
ESSENTIAL JOB FUNCTIONS
· Maintains a commitment to customer service and guest satisfaction
· Leads and supervises the outlets team
· Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
· Enforces high standards of hygiene and sanitation within the outlets
· Tracks payroll and revenue daily
· Assists with establishing par levels for supplies and equipment
· Supervises the performance, attendance, attitudes, appearance and conduct of service team
· Manages timely completion of performance appraisals of service team
· Assists in monitoring and maintaining the outlets' systems and equipment to ensure their optimum performance
· Develops and implements controls for expense management
· Helps to implement strategies to continually improve revenues
· Assists with the development, training and inspiration of outlets staff for promotion
· Assists with the design and implementation of training programs
· Empowers team to exceed service standards
· Instills a calm, organized approach in all stressful situations
· Works with HR to recruit and hire staff
· Helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates
· Completes all proper new hire and termination paperwork
· Assists with ordering all necessary office supplies and ensures proper stocking levels
· Maintains a safe and pleasant work environment
· Ensures cleanliness of outlets' storage rooms
· Promotes high associate morale
· Recommends discipline and/or termination when appropriate of team members
· Takes a proactive approach to coaching and counseling
· Conducts staff meetings as necessary
· Attends appropriate resort, division and department meetings
· Resolves guest issues promptly and with great care and effectiveness
· Maintains a strong knowledge of hospitality trends, especially food & beverage
· Provides general resort information for guests
· Utilizes labor management tools to schedule and control labor costs
· Offers warm and sincere welcome/farewell for all guests of company use of guest name & good eye contact with each guest
· Maintains an up to date working knowledge of all resort amenities as well as any special events
· Interacts with resort staff in a professional manner, assisting other departments with necessary information
· Up sells other resort services and amenities to guests
· Always maintains a professional demeanor and attitude
· Communicates all pertinent information to the outlets team
· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
· Remains alert, courteous and helpful to the guests and colleagues at all time
· Performs other related duties as assigned