Concierge

Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.

The Joule Dallas

A jolt of energy to the heart of downtown Dallas, The Joule is a tour-de-force of award-winning design and style.  A unique embassy of experience re-imagined for the contemporary traveler that offers the promise of the authentic.  Adam D. Tihany's interior genius is the backdrop for an astonishing collection of art, a unique and inspired alliance that echoes throughout Charlie Palmer at The Joule, and our cantilevered rooftop pool with unmatched views, unique to any hotel in Dallas.  The past and present mingle and inspire from the striking lobby to the 128 guestrooms and suites in Dallas.  Constructed in 1927, the Dallas National Bank Building stands as one of the finest and last remaining examples of gothic revival high-rise buildings in Dallas.  The building?s main entry and facade were reconstructed and fully restored to the original architectural drawings, bringing you The Joule.

The Concierge acts as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Check - in and check-out guest in a timely fashion


• Respond to inquiries with accurate information.


• Promptly answer telephone calls.


• Input guest messages into the computer.


• Retrieve guest messages and communicate the content to the guest.


• Retrieve mail, packages, and facsimiles for guest as requested.


• Arrange and confirm recreation, business, and dining activities for guests.


• Arrange for guest transportation as requested


• Register VIP guests by inputting and retrieving information from a computer system.


• Promote Corporate marketing programs.


• Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate


• Distribute printed materials.


• Field guest complaints and determine course of action to resolve the complaint.


• Escort VIP guests to accommodations
  

• Performs other duties as assigned by Supervisor.

Required Skills and Requisites

• Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners. Requires effective reading, writing and oral comprehension.

• Service orientation. Knowledge of principles and processes for providing customer and personal services.  

• High School Diploma


• Prior customer service experience required.


• Prior hospitality experience preferred.

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.