Assistant Housekeeping Manager
Crowne Plaza Philadelphia
Location: US - PA - Phila
Feb 7, 2013
Crowne Plaza Philadelphia
Employer
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Job Details
The primary function of the Assistant Housekeeping Manager is to assist the Housekeeping Manager in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.
Guest Service
Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standard
Assistant Housekeeping Manager Duties
Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
Work closely with other departments (Front desk, Engineering, Banquets etc...)
Report to engineering/maintenance any and all problems needing repairs.
Develops and Implement new programs as needed.
Focuson GSTS (Special Emphasis on Priority and VIP guests).
Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests' expectation through the excellence program.
Support the direct supervisors, the department through open door policy.
Create a courteous friendly, professional, work environment through open line ofcommunication.
Ensure compliance with safety and sanitation standard.
See that inspection program is consistently maintained through daily inspections.
Ensure that all public areas are clean to standard through daily inspection.
Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
Assist in maintaining a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order a needed).
Inspectrooms daily.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Expected to maintain an overall clean and safe hotel for our guests as well as our employees
Establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
Attend all meetings as required.
Other duties as required
SUPERVISORY RESPONSIBILITIES
Assist in managing and directing staff including recruitment, selection and development to achieve Company goals and objectives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or GED required.
Must have at least 3 years experience in a supervisory/management capacity.
Must be a team leader and a team player.
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpretbar graphs
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
CERTIFICATES,LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed for an extended period of time
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
Proper lifting techniques required
Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
Ability to use various EQP vacuum cleaners, buffers.
Guest Service
Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standard
Assistant Housekeeping Manager Duties
Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
Work closely with other departments (Front desk, Engineering, Banquets etc...)
Report to engineering/maintenance any and all problems needing repairs.
Develops and Implement new programs as needed.
Focuson GSTS (Special Emphasis on Priority and VIP guests).
Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests' expectation through the excellence program.
Support the direct supervisors, the department through open door policy.
Create a courteous friendly, professional, work environment through open line ofcommunication.
Ensure compliance with safety and sanitation standard.
See that inspection program is consistently maintained through daily inspections.
Ensure that all public areas are clean to standard through daily inspection.
Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
Assist in maintaining a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order a needed).
Inspectrooms daily.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Expected to maintain an overall clean and safe hotel for our guests as well as our employees
Establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
Attend all meetings as required.
Other duties as required
SUPERVISORY RESPONSIBILITIES
Assist in managing and directing staff including recruitment, selection and development to achieve Company goals and objectives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or GED required.
Must have at least 3 years experience in a supervisory/management capacity.
Must be a team leader and a team player.
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpretbar graphs
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
CERTIFICATES,LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed for an extended period of time
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
Proper lifting techniques required
Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
Ability to use various EQP vacuum cleaners, buffers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High school diploma or GED required.
- Must have at least 3 years experience in a supervisory/management capacity.
- Must be a team leader and a team player.
LANGUAGE AND MATHEMATICAL SKILLS
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Individuals may need to sit or stand as needed for an extended period of time
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
- Proper lifting techniques required
- Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to use various EQP vacuum cleaners, buffers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High school diploma or GED required.
- Must have at least 3 years experience in a supervisory/management capacity.
- Must be a team leader and a team player.
LANGUAGE AND MATHEMATICAL SKILLS
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Individuals may need to sit or stand as needed for an extended period of time
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
- Proper lifting techniques required
- Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to use various EQP vacuum cleaners, buffers.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
Yes
Hotel/Resort
Rooms - Housekeeping