Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
Perform duties of Bell-person, assisting guests upon check-in and check-out and as needed.
Have fun and take care of our guests.
Show guests to room, and assisting them with their luggage.
Explain all hotel facilities, their location in the hotel, hours of operations, and answer all questions about these facilities and other hotel questions.
Check luggage for hotel guests both for day and over night.
Maintain the designated stations in the lobby, standing alert to be easily summoned.
Open doors while all guests are being greeted in a friendly and courteous manner.
Maintain the cleanliness of the bell-stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
Have a copy of the daily event sheet on you.
Maintain an open communication line through all shifts by proper use of inter- shift log.
Deliver messages and dry cleaning to guest rooms.
Smile, have fun!
KNOWLEDGE AND SKILLS:
Education: High school education or equivalent experience.
Experience: Customer contact experience preferred.
Skills and Abilities: Ability to communicate with guest, respond to questions, knowledge of hotel services, local area events and activities.
No. of employees supervised: None
Travel required: Local travel as needed
Hours required: Scheduled days and times may vary based on occupancy.