Reservationist

To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and increase hotel occupancy.

Essential Responsibilities:

1. Follows appropriate reservations protocol(s).
2. Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
3. Keeps records of room availability, rates, etc.
4. Makes, confirms, or cancels reservations, usually over telephone, fax, or other reservation system.
5. May perform duties of a general clerical nature within the hotel.
6. May fill in on front desk.
7. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.