The elegant JW Marriott Denver Cherry Creek, Denver's 4 diamond award winning premier luxury hotel, and one of Condé Nast's top 100 hotels in the United States, is seeking Bellman to join our amazing team of associates. Combining luxurious accommodations with unparalleled service, the JW Marriott provides a guest experience that is second to none.


POSITION FOCUS
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

SERVICE CULTURE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
? Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room,
personally carrying the luggage or using a luggage cart.
? Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
? Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
? Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
? Maintains written log recording these requests and deliveries.
? Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
? Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
? Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
? Use empowerment to exceed associate and guest expectations and resolve conflicts.
? Maintains a friendly, cheerful and courteous demeanor at all times.
? Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
? Performs other duties as assigned, requested or deemed necessary by management.

OTHER RESPONSIBILITIES
? Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers.
? Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
? Compliance with the hotel conduct and grooming policy.
? Ensures proper communication to co-workers

SUPERVISORY DUTIES
¬None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal backgrounds checks.

COMPETENCIES

ENERGY AND DRIVE
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

STRATEGIC SKILLS
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

OPERATING SKILLS
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

COURAGE
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

KNOWLEDGE
Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses and the surrounding community in general. Must have vision ability see objects and people at a distance.
Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems.

ABILITIES
Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages. Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.

EDUCATION/FORMAL TRAINING
High School diploma or equivalent

EXPERIENCE
None

MATERIAL/EQUIPMENT USED
Two-and four-wheeled luggage carts, standard office equipment.

ENVIRONMENT
Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements.