You will find working at Royal Palms Resort and Spa, located in the heart of the Valley of the Sun in Phoenix, Arizona, a very rewarding experience on every level. With sincerity, care and respect, we pledge our support to ensure you are well treated and trained, and given the tools you need to learn, grow, and extend legendary service, which is the PRIDE OF ROYAL PALMS. You will join a very select TEAM of individuals, all committed to providing our internal and external guests with an exceptional hospitality experience in a beautiful, historic, charming, quality driven, warm, and family oriented environment. Our success depends on you, your commitment and desire to be your best, and your unique ability to exceed our guests� expectations, with an emphasis on personalized service. We look forward to your contributions, and to sharing this incredible resort, company and opportunity with you. 

JOB OVERVIEW

Take orders, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to Hotel specifications.  Maintain stock, supplies and cleanliness of bar and equipment.

 

ESSENTIAL JOB FUNCTIONS
* Serve food courses and alcoholic beverages to guests sitting at the bar
* Set up bar and bar area according to outlets standards
* Cut fruit and prepare for service
* Consistently keep the bar area organized and clean
* Know all specialty cocktail ingredients and garnishes
* Participate in updated training for the bar and menu items
* Know the Pour Count for each drink and be able to follow pouring procedures appropriately
* Answer questions on menu selections and drinks to servers and guests
* Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability
* Record transaction in MICROS system at time of order
* Check in with guests to ensure satisfaction with each food course and/or beverages
* Maintain cleanliness of work areas, china, glass, etc., throughout the day
* Complete closing duties, including restocking items, turning off lights, etc.
* Present physical and accurate check to guests and process payments
* Ensure uniform and personal appearance are clean and professional
* Welcome and acknowledge all guests according to company standards
* Anticipate and address guests` service needs
* Speak with others using clear and professional language
* Develop and maintain positive working relationships with others and support your team to reach common goals
* Ensure adherence to quality expectations and standards
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Thank guests with genuine appreciation
* Perform other reasonable job duties as requested by Supervisors