Wild Dunes® Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. This 1,600-acre oceanfront paradise features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants.
     
As a team member at Wild Dunes, we offer exciting staff discounts and benefits: reduced golf fees, complimentary Tennis Court and Recreation pool usages, retail outlet and national hotel discounts. We also offer an educational assistance program because we believe it is important that you develop your skills and talents. We are a united and coordinated collection of talented and diverse individuals who are here for a single purpose - to serve our guests. Together, we provide service for our guests that will surprise and delight. We create experiences that we call “Creating Island Memories”. As an associate of Wild Dunes we offer you to create your own “memories” by working in a positive work environment that allows you to have pride in your affiliation with our resort.

Availability:  6/1/13 - 8/31/13

SUMMARY:  The Palm Cove Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Palm Cove Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards.

 

The Palm Cove Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

 

 

Essential job FUNCTIONS:

· Takes guest food orders

· Ensure the orders are prepared within a timely manner

· Assist in preparation of food

· Cleans and resets tables as needed

· Ensures guests are comfortable and welcome if required to wait

· Maintains cleanliness of counter tops, work/food stations, tables, the Palm Cove appearance

· Enters orders accurately into POS systems

· Familiarizes him/herself with all menus including three meal periods, lounge menu, wine and beverage lists

· Resets tables as needed

· Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked

· Follows all proper bookkeeping and cash handling procedures

· Ensures all opening, on-going and closing sidework is complete and signed off by a manager on duty

· Serves food and beverages to guests

· Informs and promotes guests of daily/nightly specials

· Checks guests' identification to ensure minimum age requirement for consumption of alcoholic beverages

· Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation

· Offers creative selling of products to guests

· Answers questions and/or makes recommendations on menus items

· Cleans tables and/or counters & seats after guests are finished

· Takes into consideration any special request, dietary issues made by the guest

· Provides general resort information for guests

· Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Ensures final quality check on food and beverage prior to serving guests
* Monitors assigned tables for customer satisfaction, quality and additional service

· Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received

· Accurately reports tips & shift times in the appropriate location at the end of each shift

· Addresses any guest issue promptly and with concern

· Provides assistance to restaurant staff as needed

· Attends monthly mandatory department meetings and appropriate resort and division meetings

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Acts with responsibility towards all company property, supplies and equipment.

· Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

· Remains alert, courteous and helpful to the guests and colleagues at all times.

 

Associate is held accountable for all duties of this job and other duties as assigned.