CORPORATE OVERVIEW
Morgans HoteI Group is proud to be a perpetual pioneer in the hospitality industry. Founded in New York City in 1984, Morgans is recognized worldwide as the originator of the boutique hotel concept. By constantly refining basic ideas and always striving to reinvent the hotel experience, Morgans Hotel Group has created a number of breakthrough concepts that have revolutionized the industry. With twelve properties in its worldwide portfolio, Morgans is a market-leader that is poised for growth. Our design-driven approach to reinventing the traditional hotel space has made Morgans a sought after brand for guests and owners alike. Join our trend-setting team of top operators whose driving purpose is to create engaging and dynamic guest experiences for all who enter!
JOB DESCRIPTION
* Ensure that all Bell Attendants have excellent product knowledge so that any queries can be handled quickly and efficient
* Ensure that all Bell Attendants are up to date with any promotions the hotel and its facilities are running
* Ensure that there is always a Bell Attendant by the main entrance to open the door for guests
* Escort guests to their rooms, explain the room facilities, and sell the hotel's various outlets (restaurant, bar, spa)
* Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
* Transport departing guests' luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
* Ensure that luggage has been stored safely according to prescribed procedures
* Ensure that luggage storage area/room is kept clean and tidy at all times
* Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
* Be fully aware of what functions are going on in the hotel
* Provide gracious, attentive, and friendly service
Specific Job Knowledge & Skills:
* High School Diploma or equivalent required
* One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
* Possess a gracious, friendly, and fun demeanor
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 225 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping