Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

? Willingness to accept the most effective role.
? Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
? Answer all internal and external telephone calls in a fast, efficient and friendly manner.
? Assist guest with their computerized reservations and questions regarding the Lodge.
? Respond to emergency situations. Calling 911.
? Operate radio system in a professional manner to contact internal team members.
? Operate the PBX switchboard and all its functions.
? Work within the OPERA property management system.
? Efficiently operate the paging system.
? Operate the telephone system.
? Know the names of all Management team members and all operations.
? Reply to external guest services emails as instructed by management.
? Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

? Previous OPERA experience would be preferred.
? Previous hotel experience would be preferred.
? Must be flexible regarding scheduling as it is based on business demands.
? Successful completion of criminal background check and drug screen.
Nights and Weekends required.

PHYSICAL REQUIREMENTS:
? Lift up to 10lbs.
? Sit and/stand for long periods of time.