Tucked away in Mission Bay you will find Paradise Point Resort & Spa, a 44-acre destination resort, that is ideally located near Sea World, Downtown San Diego and the world famous San Diego Zoo.

The resort features 462 beach style bungalows, including 99 suites, on an island surrounded by a mile and a half of sandy beach.

You will join a team of incredibly friendly and positive people that are all committed to providing exceptional service to all of our guests. We foster an environment of service and respect where everyone’s ideas and points of view are welcomed.

JOB OVERVIEW

Responsible for the selling of goods, processing settlement of transactions, bicycle rentals, guest service arrangements.  The Sales associate will maintain the daily operation of the store.

 

 

1. Understand and practice Paradise Point Resort's Core Values on a daily basis.

2. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

3. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

4. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

5. Maintain positive guest relations at all times.

6. Resolve guest complaints, ensuring guest satisfaction.

7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

8. Pick up, count and maintain bank according to bank contract.

9. Process adjustments, rebates, paid outs and credits as required.

10.  Open store and perform opening procedures.

11.  Maintain display area.

12.  Report any cleanliness or maintenance issues to the department concerned using HotSOS system.

13.  Sell merchandise and enter sales and payments in the P.O.S. (Point of Sale) system.

14.  Process room charges.

15.  Process orders by telephone.

16.  Practice loss prevention.

17.  Maintain floor stock ensuring shop is fully stocked and neat in appearance.

18.  Process merchandise returns.

19.  Unpack, ticket and inventory new shipments.

20.  Process merchandise transfers.

21.  Price merchandise prior to placing on the floor.

22.  Notify Manager/Supervisor of damage or soiled merchandise.

23.  Ship guest purchases as required.

24.  Process voids.

25.  Perform closing procedures.

26.  Process end of shift checklist.

27.  Process any guest request through GoConcierge.com

28.  Process work request through HotSos

29.  Assist with guest requests for:

a. Car rentals

b.    Attraction ticket sales

c. Directions