Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

As a Family Vacation Planner, you'll get to talk to people from various parts of the country about waterslides, tipping buckets, family traditions and all the other cools things that are found in our lodges. Primarily the Family Vacation Planner is responsible for selling our guests on booking their vacation or getaway, as well as providing services and information including property information, driving directions, area special events, gift cards, etc.

• Primarily sell our guests on booking their reservation at Great Wolf Resort properties
• Provide each guest with current and accurate information with promotions, groups, brochure requests, etc.
• Apply the Great Wolf Lodge selling methodology to ensure consistency and increase closing ratio.
• Enter appropriate and accurate information into OPERA system.
• Make a conscious, ongoing effort to provide outstanding customer service to build long-term relationships with guest.
• Sell value added packages to each potential guest
• Maintain contact center minimum key performance indicators

• Be able to effectively communicate both orally and written with callers
• Be able to type 35 WPM
• Have a high school diploma or equivalent
• Sit for long periods of time
• Prior call center experience is a plus
• Ability to speak multiple languages is a plus
• Must be able to work a minimum of 30 hours per week
• Must be able to start employment 3/8/13
• Flexible Scheduling