POSITION FOCUS
The Director of Rooms Operations will plan and manage Housekeeping, Front Office, Laundry and Parking at the hotel to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.
Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

SERVICE CULTURE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
? Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

? Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.

? Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.

? Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

? Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.

? Execute and promote an accident prevention program to minimize liabilities and related expenses.

? Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.

? Assume the responsibilities of the General Manager in his/her absence.

OTHER RESPONSIBILITIES
Participate in task forces and committees as requested. Travel is required for meetings, training, conferences and task forces .Hours Require flexible days and times based on need. Perform special projects and other responsibilities as assigned.

SUPERVISORY DUTIES
¬All hotel associates

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal backgrounds checks.

COMPETENCIES:

STRATEGIC SKILLS
Skilled in all facets of general business or area of specialty. Highly capable with current practices and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Reflects on vast experience to determine numerous future possibilities. Natural instincts and insight for finding the best solution to unclear issues and problems. Finds creative solutions to problems, Can see how the details fit into the big picture. Highly capable and resourceful problem solver. Manages the creative process within an organization to develop unique solutions. Leverages creative solutions in an organization resulting in competitive advantages. Makes great decisions. Highly strategic in perspective and decision making.

OPERATING SKILLS
Recognize leadership and performance potential in associates. Motivates and develop managers and leaders. Able to formulate and execute long term plans, correctly anticipates future resources needed for long term projects, is quick to make strategic connections of people and processes resulting in improved quality, cost savings, and time efficiency .

COURAGE
Excellent conflict mediation, resolution, and negotiation skills, able to form consensus and agreement when presented with differing or competing positions, quickly and directly addresses operational and associate challenges, is fair, firm, and consistent

ENERGY AND DRIVE
Competitive, consistently driven to accomplish and exceed goals, able to create sense of urgency.

ORGANIZATIONAL POSITIONING
Effectively navigates through organizational systems, structures, and people to accomplish goals. Highly capable in forming and leveraging business relationships to create advantageous support systems, alliances, and synergies.

PERSONAL AND INTERPERSONAL SKILLS
Demonstrates care for customers and associates, visibly demonstrates desire to understand others, creates confidence and trust with others, is viewed by others as honest and direct, able to create an environment where associates thrive and actively seek approval of the manager, actively seeks input and collaboration from team to create goals and buy in, builds high performing teams, compels teams to embrace a shared vision for success.

KNOWLEDGE
? Requires advanced knowledge of the hospitality and business management fields.
? Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
? Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
? Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
? Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
? Must have excellent speech and written skills in order to communicate with managers, guests and employees.
? Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

ABILITIES
Must have vision ability in order to visually inspect hotel. Must have mobility to walk through the front and the back of the hotel. Climbing approximately 20-30 steps 10% of the week. Physically able to regularly inspect all areas of interior and exterior of facility.


Education/Formal Training
A four-year college degree or equivalent education/experience

Experience
Five to ten years of employment in a related position with this company or other organizations

Material/Equipment Used
Basic office equipment and materials

Environment
General office and hotel environment