The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

This position is the definition of the "Power of One"
during its every day tasks. From wake up calls to
emergency response, Ideal Services Agents communicate
with all entities in the hotel in many different
capacities. As the hotel's communication center, there
is very little down time so the ability to work
effeciently and to multi-task is vital. Attention to
detail in performing tasks such as: making wake up
calls, responding to guest inquiries, and relaying
messages is of utmost importance.

Job Requirements

1) Ability to satisfactorily communicate in English with
all callers, to their understanding.

2) Ability to provide legible messages in English.

3) Ability to compute basic mathematical calculations.

4) Previous customer service experience.

5) Willingness and ability to work varied shifts,
including nights and weekends.

6) Previous experience in Reservations or Telephones
strongly preferred.

7) Knowledge of computer system and telephone system
strongly preferred.