At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.
We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.
"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"
SUMMARY: This position requires the person to be the operator for the hotel incoming phone lines. Use the Five Hospitality Standards when greeting guests and making reservations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer al telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel.
Maintain current back-up report of an alphabetical listing of all guests.
Act as the center of communication, for all communication, in the event of an emergency. Review and understand all policies and procedures for safety, emergency preparedness, etc.
Provide efficient and effective telephone and message service for in-hose and in-coming guests and for the hotel's sales and management team.
Check all message lights during shift to ensure that the message light is on and that guests receive their messages. Call guest rooms to deliver messages if necessary.
Assist guests with dialing instructions, credit card calling procedures and other telephone information.
Receive and distribute faxes to guests and appropriate departments within the hotel.
Recording and giving wake-up calls.
Assist with the assignment and assistance of safety deposit boxes to guests.
Provide front desk with long distance charges.
Produce appropriate reports for the proper functioning of the department.
Maintain checked-out registration cards in alphabetical order according to check-out date.
Check all trunk lines and perform other tests to ensure the telephone system is properly functioning.
Communicate constantly with all sister properties in order to track daily counts.
Read logbook at the beginning of shift and enter appropriate information to be communicated to management or other operators.
Assist in performing administrative duties as necessary.
SUPERVISORY RESPONSIBILITIES:
Has no supervisory responsibilities.
QUALIFICATION REQUIREMENTS:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to solve practice problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
