Concierge
The Fairmont Copley Plaza
Location: US - MA - Boston
Jan 18, 2013
Employer
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Job Details
Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at The Fairmont Copley Plaza. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
Come be part of over 100 years of exceptional service at The Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay. The Fairmont Copley Plaza is proud to be named in The Boston Globe's Top 100 Employers for 2011 and 2012.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Assist guests with mail, messages, and any plans or arrangements they require
* Assist with any plans or arrangements the guest intends to make during their stay
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
The knowledge of a great Concierge is the expectation of our Guests when staying at The Fairmont Copley Plaza. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
Come be part of over 100 years of exceptional service at The Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay. The Fairmont Copley Plaza is proud to be named in The Boston Globe's Top 100 Employers for 2011 and 2012.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Assist guests with mail, messages, and any plans or arrangements they require
* Assist with any plans or arrangements the guest intends to make during their stay
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
*
Previous customer related experience an asset
*
Must possess a professional presentation
*
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
*
Computer literate in Microsoft Window applications an asset
*
Strong interpersonal and problem solving abilities
*
Highly responsible & reliable
*
Ability to work well under pressure in a fast paced environment
*
Ability to work cohesively with fellow colleagues as part of a team
*
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
*
Frequent standing and walking throughout shift
*
Occasional kneeling, pushing, pulling, lifting
*
Occasional ascending or descending ladders, stairs and ramps
*
Frequent standing and walking throughout shift
Visa Requirements: Must be legally eligible to work in the United States.
Previous customer related experience an asset
*
Must possess a professional presentation
*
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
*
Computer literate in Microsoft Window applications an asset
*
Strong interpersonal and problem solving abilities
*
Highly responsible & reliable
*
Ability to work well under pressure in a fast paced environment
*
Ability to work cohesively with fellow colleagues as part of a team
*
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
*
Frequent standing and walking throughout shift
*
Occasional kneeling, pushing, pulling, lifting
*
Occasional ascending or descending ladders, stairs and ramps
*
Frequent standing and walking throughout shift
Visa Requirements: Must be legally eligible to work in the United States.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Concierge Desk