Wild Dunes® Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. This 1,600-acre oceanfront paradise features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants.
     
As a team member at Wild Dunes, we offer exciting staff discounts and benefits: reduced golf fees, complimentary Tennis Court and Recreation pool usages, retail outlet and national hotel discounts. We also offer an educational assistance program because we believe it is important that you develop your skills and talents. We are a united and coordinated collection of talented and diverse individuals who are here for a single purpose - to serve our guests. Together, we provide service for our guests that will surprise and delight. We create experiences that we call “Creating Island Memories”. As an associate of Wild Dunes we offer you to create your own “memories” by working in a positive work environment that allows you to have pride in your affiliation with our resort.

SUMMARY:  The 3^rd Shift Front Desk Agent is responsible for creating an excellent first impression. S/he is responsible for guest registration, room assignments and key control responsibilities. The Front Desk Agent will maintain the AAA Four Diamond standards.

  

The 3^rd Shift Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

 

Essential job FUNCTIONS:

· Greets and welcomes guests upon arrival

· Registers guests into computer system, verifying registration, address and credit information

· Accepts payment for guests' accountants both at the time of registration and check out

· Maintains accurate records of room availability

· Responsible for key control

· Contacts appropriate party, if necessary, when a guest problem is reported

· Answers incoming guests calls and transfers appropriately

· Provides general resort information for guests. One must have a general knowledge of the City of Charleston and surrounding areas.

· Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

· Resolves guest problems and is empowered to act in absence of manager

· Follows proper check-in procedures

· Completes appropriate front office reports
* Distributes mail, faxes, messages or packages to registered guests or hotel personnel

· Arranges bell service for guests
* Must be able to cross train and be able to work as a concierge during times of need

· Performs PBX and Concierge duties as necessary

· Maintains records for all VIPs, special requests, etc.
* Performing courtesy call backs to guests inquiring into their stay and room appearance

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the Front Office team

· Follows set procedures on posting, charges, cashing checks, safe deposits and refunds

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Acts with responsibility towards all company property, supplies and equipment.
* Must help keep front desk and all employee areas clean
* Attend all monthly and required resort meetings

· Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

· Remains alert, courteous and helpful to the guests and colleagues at all times.

 

Associate is held accountable for all duties of this job and other duties as assigned.