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Silverado Resort and Spa
Property Name:
Silverado Resort and Spa
Job Title: 
Conference Service Manager
Location: 
California-Napa/Sonoma
City: 
Napa
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation: 
No
Benefits: 
 
It's a very exciting time to be working at Dolce Hotels and Resorts! Building on our nearly 30 years of success, we believe people represent our most important investment. Dolce's culture is focused on serving customers, internal and external, to help them achieve their goals. We expect hard work and reward creativity and innovation. You will work alongside a diverse group of creative and talented people from around the globe.
The Conference Services Manager is responsible to perform total meeting management for assigned accounts.

Essential functions include but are not limited to:

* Manages assigned meetings with introductory call, follow up with clients, coordination of details, and completion of accurate Event Orders on a timely basis.
* Communicates all changes on Event Orders to other departments.
* Personally greets all meeting contacts upon arrival to finalize any arrangements and to orient the client to the facility and staff. Keeps in constant contact with clients during entire stay.
* Ensures billing is correct before sent to client. Handles client billing questions efficiently and expediently.
* Completes follow up correspondence to clients and vendors as needed.
* Completes special projects as assigned by the Director.
* Prepares and submits for approval any purchase orders and invoices to be paid.
* Posts necessary charges for Day Guests, phone lines, and miscellaneous charges.
* Conducts tours of the property to client and outside vendors.
* Manages Rooming List process
* Performs all other duties assigned by Management.
* Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Work may require evening, night, holiday, or weekend assignments on occasion.
* A minimum formal education of high school diploma or GED with college degree highly preferred.
* This position requires a minimum of 2-5 years job-related experience, preferably in full-service hotel/resort sales.
* Experience with working on arrangements for conducting a meeting and catered events in a hotel or similar facility.
* Successful at making presentations to key decision makers.
* Must be able to speak, read, write and understand the primary language(s) used in the workplace.
* Must be able to read and write to facilitate the communication process.
* Requires good communication skills, both verbal and written.
* Knowledge of all departments of hotel.
* Ability to communicate customer needs and resolve complaints.
* Sales ability and skill in both oral and written form.
* Ability to identify and develop accounts with individual guest room needs.
* Ability to establish and master goals.
* Must possess basic computational ability.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Must have employment eligibility in the U.S.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. While attending trade shows, must be able to stand for up to 8 hours per day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to lift up to 15 lbs. occasionally.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Some portions of daily assignments involve ergonomic risk, such as repetitive tasks, hands exertion, vibration, cold temperatures, poor body mechanics, restrictive work stations or awkward postures.
* Some portions of the assignments require travel to other hotels, trade shows and client events via car, plane, rail, subway or other mode.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
* Must be proficient in Windows, MS Word, MS Excel and Powerpoint
* Salary is based on experience

Dolce Hotels and Resorts is an Equal Opportunity Employer M/F/V/D. We require consent to pre-employment drug testing for all positions.
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