The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

The Omni Providence has an outstanding career
opportunity for a unique professional dedicated to
delivering uncompromised customer service. The Loyalty
Manager to work closely with Front Office Operations to
ensure the satisfaction and recruitment of Select
Guests. The Loayalty Manager will Identify all arriving
Select Guests to ensure they receive all personal
preferences, while resolving all Select Guest problems,
issues, and complaints using Omni Power of One.

Job Requirements

* Must have excellent written and verbal communication
skills

* Must be able to work in a fast pace work environment

* Must be able to work well without direct supervision

*

Must be customer service oriented, ability to multi
task, detail oriented and excellent organizational
skills needed

*

Must be passionate and enthusiastic about customer
service

*

Must have Front of House appearance and demeanor

*

Must be able to work a flexible schedule including
weekends, overnights and holidays

*

Previous customer service and basic computer
experienced required

*

Ability to coach, supervise, and train Front Desk
associates

*

Knowledge of Opera Property Management System
preferred

*

Must be able to stand/walk for 10-hour shift.

*

Must have 1+ years of Front Office Experience, 2
years preferred

*

Must have a college degree