The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

This position is responsible for the support of Omni Hotels Guest
Relations related functions. The role will acknowledge and respond to
guest inquiries, concerns, compliments and complaints received via
phone, email, fax, letter or other channels in a timely basis by
determining and implementing appropriate actions.

Job Requirements

The ideal candidate should have excellent conflict
skills, the
ability to effectively manage multiple projects and
priorities, above
average attendance record and punctuality, and excellent
interpersonal skills and ability to work and make
decisions
independently.