Company Name:	Disneyland Resort
Contact Type:	Employer

Job Description:	Responsible for greeting guests, checking them in and out of hotel rooms; Assist guests and enhance their stay through providing information regarding Resort services & activities and surrounding areas as needed. Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Must feel comfortable handling large amounts of money and possesses a high-level of integrity Ability to reflect a professional image while maintaining guest privacy Must stay calm in highly stressful situations and be knowledgeable of emergency procedures Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Also includes additional roles as: Runner- Runs deliveries to guest rooms as needed Room Assigner- Assign rooms to guests and make adjustments as needed to ensure guests requests are met for room preferences (will be hired as a separate role) Arrival Staff- Greet guests under Porte couch ere and complete lobby check-in 3rd shift positions- process point of sale transactions, Breaker and Room Assigner- provides coverage for GY cashier, PBX/phones Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction You must be at least 18 years of age to be considered for this role Availability Requirements: Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events This role is Part Time and requires full availability for three (3) days per week, including nights and holidays. Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous experience in a hospitality or tourism related role on the Hawaiian Islands preferred Previous Leadership experience Full availability for any shift seven (7)) days per week, including nights and holidays is preferred. Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous experience in a hospitality or tourism related role on the Hawaiian Islands preferred Previous Leadership experience Full availability for any shift seven (7)) days per week, including nights and holidays is preferred. SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events. SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page. IMPORTANT: You may only apply once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status. Keyword: AULANI CASTING
Job Requirements:	Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Must feel comfortable handling large amounts of money and possesses a high-level of integrity Ability to reflect a professional image while maintaining guest privacy Must stay calm in highly stressful situations and be knowledgeable of emergency procedures Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Also includes additional roles as: Runner- Runs deliveries to guest rooms as needed Room Assigner- Assign rooms to guests and make adjustments as needed to ensure guests requests are met for room preferences (will be hired as a separate role) Arrival Staff- Greet guests under Porte couch ere and complete lobby check-in 3rd shift positions- process point of sale transactions, Breaker and Room Assigner- provides coverage for GY cashier, PBX/phones
Management Position?	No
Entry-Level Position?	Yes
Work Permit Needed?	Applicants who do not already have legal permission to work in the United States will not be considered.
Job Available:
Industry Categories:	Hotel/Resort
Position Categories:	Front Desk

Salary Range:
Bonus Plan?	No
Accommodation?	No
Other:

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